Truck broken down?
Don´t worry we can help.
Book a service or call us
Servis u koji se možete pouzdati
Toyota Service Concept, a structured approach to keep your forklifts running
We do not only provide you with quality products, but also with quality service. Customer satisfaction is our number-one priority, and we do everything we can to meet your expectations.
Our service plans keep your business up and running and help you get the most out of your trucks, whatever the make, so you can plan your operation with complete confidence.
Choose Service Package
With our packages you can tailor your service to your business, no matter the size.
You can combine your service with our fleet management solution I_Site, which allows you to be in complete control of your business by providing you with essential fleet and service data.
Preventative Maintenance
Prevent unplanned downtime and costly repairs
Includes:
+ Service & labour according to maintenance plan (250, 500, 750 h visit etc)
+ Travel up to 50 km for service.
+ Report with status and recommendations
Not includes:
- Parts service (oil, main filters, lubricants etc)
- Parts normal wear and tear, component failure
- Break-down repairs
Optional: Legal inspection
Preventative Maintenance +
A maintenance plan covering main service
Includes:
+ Service & labour according to maintenance plan (250, 500, 750 h visit etc)
+ Travel up to 50 km for service
+ Report with status and recommendations
+ Parts service (oil, main filters, lubricants etc)
Not includes:
- Parts normal wear and tear, component failure
- Break-down repairs
Full Service
Parts and service plan tailored for your application
Includes:
+ Service & labour according to maintenance plan (250, 500, 750 h visit etc)
+ Breakdown cover and parts used in servicing and repairs
+ Report with status and recommendations
Optional:
- Out of hours support
Redovnim održavanjem možete sprečiti velike troškove prekida rada i popravke. Stradali delovi biće identifikovani dovoljno rano i popravljeni pre nego što šteta postane velika. Troškovi popravke za veliku štetu mogu biti tako visoki koliko košta i kupovina viljuškara. Stoga razmislite o jednom od naših paketa usluga kako biste izbegli tako velike troškove.
Naš kvalifikovani Toyota serviser razmotiriti će nekoliko faktora kako bi osmislio raspored koji vam najviše odgovara.
Najbolje je da se prilikom kupovine ili najma svog Toyota viljuškara prijavite za ugovor o planiranom servisu.
Servicing your lift truck regularly will help you increase the productivity of your business and ensure safety at the work place. Safety should be a top priority; if ignored, damage and injuries could happen. This could ruin your business and get you into legal problems as well. Thus, take the services seriously to grow your business optimally and safely.
We recommend that you have preventive maintenance services everyXX or XX days to enhance performance and safety.
Yes, it is. Your Toyota truck came complete with all Toyota Genuine Parts. If you start putting will-fit parts on your truck, you’re really compromising its durability and long-term value.
Da li imate dodatnih pitanja ili trebate pomoć za pronalazak odgovarajućeg viljuškara? Uvek nas možete kontaktirati ukoliko trebate pomoć.
Local to you, always
What you always get
- A single maintenance agreement for all makes of truck, even if your trucks are not from Toyota
- Transparent service with no hidden costs: full worksheet display for secure sign-off
- Accredited technicians, who have completed the STEP training programme
- Fast response time
- Full service history
Every Toyota Service Plan offers you Toyota Genuine Parts
- 95% of spare parts are always available in stock. Genuine parts are delivered in 24 hours anywhere in Europe
- Genuine parts are designed and tested to be safe and to prevent equipment failure
- Genuine parts generate a lower downtime risk and repair costs, increasing profitability
- Genuine parts are recyclable and environmentally friendly
Brand new feature: service request via the I_Site application
- Get in contact with our service team directly
- Send a service request message from your mobile device
- You can also add a picture and specific message
- Quick and easy: reduce downtime & improve productivity
Why Toyota Service?
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Service technicians
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Customer sites served
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Fix at first visit
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Net Promoter Score
How customers rate us
What is important to our customers?
Through a recognised methodology we ask what is important to our customers and how we perform: the Net Promotor Score allows us to benchmark our performance.
Since service is a key differentiator, it’s important to our customers that we get repairs done quickly, get things right the first time, and make sure parts are available when they need it.
Each month we collect more than 1500 customer surveys, which allows us to continuously improve our service. This way we can help our customers increase productivity and control cost.